Portion sizes of the drinks are great for the price compared to Starbucks and they do have an awards program, but service could use a little help. The staff are not rude at all, but they aren't as friendly as other retail coffee shops.
Brianna Phillips
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August 19, 2022
This is a terrible location. They were out of over half of what we ordered. And we got the wrong food. The coffee was disgusting and had no flavor (ordered brown sugar cinnamon). The quality of the service and food was below average at best. Ordered two bacon sandwiches and instead got a sausage with the wrong cheese. The bacon was completely black and disintegrating. And instead of croissants, they were put on English muffins. The donut holes we flat and stale and almost rubbery. Will never go to this location again. They need some training on how to do their jobs right and how to take care of customers.
Sadie E
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March 12, 2025
Drinks came out amazing. Haven't had Dunkin since moving to a state where they don't have it so this was exactly what I expected + needed. The crew was kind and helpful!
Paula Miller
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May 04, 2023
Was taking my kids here in the mornings, but after this last trip we won't be back. The only good thing about the trip was the very kind young lady at the counter on Wednesday morning around 7:15am.
Our jelly filled munchkins didn't have jelly filling in more than half of them. And no filling inside the upcharged butter pecan donuts. Waste of money. Management must be non existent at this location. 🤔
Tamera Kerrigan
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March 21, 2025
03 21.25 STILL NO RESPONSE FROM CORP, THE FRANCHISE OWNER OR A REFUND...
03.11.25 Ordered through the mobile ap. Arrived to get my order to find only yhe coffee portion of my order ready. I stood there for 8 minutes completely unacknowledged. When I finally yelled "hello...is anybody going to help me" one of the girls was MAD. Stupid couldn't figure out how to refund my money because they were out of my food. So not only did I not get what I ordered, I didn't get a refund and an attitude from two girls who have no business running this business with no supervision. This made me late too because of how much time I wasted either waiting to be acknowledged or a refund. PLEASE REEVALUATE THE STAFF YOU HAVE PUT INTO THIS LOCATION BECAUSE IT IS GETTING ALOT OF BAD REVIEWS.
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8386 W Thunderbird Rd, Peoria, AZ 85381, USA
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Portion sizes of the drinks are great for the price compared to Starbucks and they do have an awards program, but service could use a little help. The staff are not rude at all, but they aren't as friendly as other retail coffee shops.
This is a terrible location. They were out of over half of what we ordered. And we got the wrong food. The coffee was disgusting and had no flavor (ordered brown sugar cinnamon). The quality of the service and food was below average at best. Ordered two bacon sandwiches and instead got a sausage with the wrong cheese. The bacon was completely black and disintegrating. And instead of croissants, they were put on English muffins. The donut holes we flat and stale and almost rubbery. Will never go to this location again. They need some training on how to do their jobs right and how to take care of customers.
Drinks came out amazing. Haven't had Dunkin since moving to a state where they don't have it so this was exactly what I expected + needed. The crew was kind and helpful!
Was taking my kids here in the mornings, but after this last trip we won't be back. The only good thing about the trip was the very kind young lady at the counter on Wednesday morning around 7:15am. Our jelly filled munchkins didn't have jelly filling in more than half of them. And no filling inside the upcharged butter pecan donuts. Waste of money. Management must be non existent at this location. 🤔
03 21.25 STILL NO RESPONSE FROM CORP, THE FRANCHISE OWNER OR A REFUND... 03.11.25 Ordered through the mobile ap. Arrived to get my order to find only yhe coffee portion of my order ready. I stood there for 8 minutes completely unacknowledged. When I finally yelled "hello...is anybody going to help me" one of the girls was MAD. Stupid couldn't figure out how to refund my money because they were out of my food. So not only did I not get what I ordered, I didn't get a refund and an attitude from two girls who have no business running this business with no supervision. This made me late too because of how much time I wasted either waiting to be acknowledged or a refund. PLEASE REEVALUATE THE STAFF YOU HAVE PUT INTO THIS LOCATION BECAUSE IT IS GETTING ALOT OF BAD REVIEWS.