New manager Ashley loooove her!!!! Just what they needed the last guy was incredibly rude to the staff 24/7! And the customers! You could tell the environment for everyone has been uplifted! Thank god because I love dunkin but this location was forcing me elsewhere! Definitely coming back
Elise Smith
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January 27, 2026
The City of Glendale had ordered coffee for pickup for our annual point-in-time homeless count. Upon pickup, the staff gave us free donut holes and milk alternatives to help support our volunteers during the count! We are so grateful for their kindness, it is much appreciated.
Sayla Smile
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October 07, 2025
DISGUSTING LOCATION!! If you would like to ARGUE about overly sweetened & weak coffee with disgruntled, rude, & aggressive employees, that act like gang members in a pack; THIS is the location for you! I ordered a coffee, it was too sweet & simply asked for a refund. I was told to wait & to step aside. I stood silently & after other patrons were assisted & 13 MINUTES LATER the manager (who had been advised I was requesting a refund) walked up, did not greet me, nor made eye contact said “What do you need?!” I said no words, he said, “So you need a refund” & I stared blankly at him & said “Yes”. This sparked an outrage in him & he began to raise his voice & tell me that I didn’t have to have an attitude, I was an “ex-customer” & other ppl needed to be helped first. It escalated from there & then I was verbally attack by a female gang member employee to get out of the store & ultimately after FINALLY receiving my refund I did. I was in total fear that the lady gang member was going to attack me & the male manger would have happily held me down while she did it. Little did they know I am a huge influencer & will be sharing my experience with my followers & telling them to AVOID not only this location but Dunkin Donuts altogether. These deplorable acts in the food service industry WILL NOT be tolerated any longer! Please teach your employees to learn what true customer service is & any patron reading this RUNNNNNN! It is a volatile locating that spews hate & negativity! BEWARE!!!!
Paula
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June 11, 2025
1 Star (Only because zero isn’t an option)
I had one of the worst experiences ever at the Dunkin’ on 83rd Avenue and Thunderbird in Peoria, Arizona. From the moment we arrived, the employees were incredibly rude — no greeting, no smile, no sense of customer service. It felt like we were a burden just for driving through.
And the food? Absolutely awful. Our sandwiches were burned (I have pictures to prove it) and the donut tasted like it had been sitting out for days — rock hard and stale. Completely inedible. I wouldn’t serve this to anyone.
This place is a complete disappointment. Between the rude staff and the terrible food, I honestly don’t know how this location is still open. Save your time, money, and appetite — go literally anywhere else.
Arilena Castro
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December 11, 2025
I visited this establishment expecting excellent service. Unfortunately, I was disappointed. I had requested a toasted white chocolate, and it was excessively strong. My fiancé and I kindly informed the staff about the intensity of the chocolate, and they promptly prepared another one, which was exactly how I had requested it. However, the worker in the back made a rude remark, suggesting that we would have to wait. I find this behavior unacceptable and unprofessional. I also failed to mention the cashier, who seemed to be bothered by our conversation. While I understand that she may not enjoy interruptions, she should have been more accommodating. Considering these experiences, I’m hesitant to return to this location if this is the standard of service I can expect.
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8386 W Thunderbird Rd, Peoria, AZ 85381, USA
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New manager Ashley loooove her!!!! Just what they needed the last guy was incredibly rude to the staff 24/7! And the customers! You could tell the environment for everyone has been uplifted! Thank god because I love dunkin but this location was forcing me elsewhere! Definitely coming back
The City of Glendale had ordered coffee for pickup for our annual point-in-time homeless count. Upon pickup, the staff gave us free donut holes and milk alternatives to help support our volunteers during the count! We are so grateful for their kindness, it is much appreciated.
DISGUSTING LOCATION!! If you would like to ARGUE about overly sweetened & weak coffee with disgruntled, rude, & aggressive employees, that act like gang members in a pack; THIS is the location for you! I ordered a coffee, it was too sweet & simply asked for a refund. I was told to wait & to step aside. I stood silently & after other patrons were assisted & 13 MINUTES LATER the manager (who had been advised I was requesting a refund) walked up, did not greet me, nor made eye contact said “What do you need?!” I said no words, he said, “So you need a refund” & I stared blankly at him & said “Yes”. This sparked an outrage in him & he began to raise his voice & tell me that I didn’t have to have an attitude, I was an “ex-customer” & other ppl needed to be helped first. It escalated from there & then I was verbally attack by a female gang member employee to get out of the store & ultimately after FINALLY receiving my refund I did. I was in total fear that the lady gang member was going to attack me & the male manger would have happily held me down while she did it. Little did they know I am a huge influencer & will be sharing my experience with my followers & telling them to AVOID not only this location but Dunkin Donuts altogether. These deplorable acts in the food service industry WILL NOT be tolerated any longer! Please teach your employees to learn what true customer service is & any patron reading this RUNNNNNN! It is a volatile locating that spews hate & negativity! BEWARE!!!!
1 Star (Only because zero isn’t an option) I had one of the worst experiences ever at the Dunkin’ on 83rd Avenue and Thunderbird in Peoria, Arizona. From the moment we arrived, the employees were incredibly rude — no greeting, no smile, no sense of customer service. It felt like we were a burden just for driving through. And the food? Absolutely awful. Our sandwiches were burned (I have pictures to prove it) and the donut tasted like it had been sitting out for days — rock hard and stale. Completely inedible. I wouldn’t serve this to anyone. This place is a complete disappointment. Between the rude staff and the terrible food, I honestly don’t know how this location is still open. Save your time, money, and appetite — go literally anywhere else.
I visited this establishment expecting excellent service. Unfortunately, I was disappointed. I had requested a toasted white chocolate, and it was excessively strong. My fiancé and I kindly informed the staff about the intensity of the chocolate, and they promptly prepared another one, which was exactly how I had requested it. However, the worker in the back made a rude remark, suggesting that we would have to wait. I find this behavior unacceptable and unprofessional. I also failed to mention the cashier, who seemed to be bothered by our conversation. While I understand that she may not enjoy interruptions, she should have been more accommodating. Considering these experiences, I’m hesitant to return to this location if this is the standard of service I can expect.