1 Star (Only because zero isn’t an option)
I had one of the worst experiences ever at the Dunkin’ on 83rd Avenue and Thunderbird in Peoria, Arizona. From the moment we arrived, the employees were incredibly rude — no greeting, no smile, no sense of customer service. It felt like we were a burden just for driving through.
And the food? Absolutely awful. Our sandwiches were burned (I have pictures to prove it) and the donut tasted like it had been sitting out for days — rock hard and stale. Completely inedible. I wouldn’t serve this to anyone.
This place is a complete disappointment. Between the rude staff and the terrible food, I honestly don’t know how this location is still open. Save your time, money, and appetite — go literally anywhere else.
Penelope
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January 17, 2026
New manager Ashley loooove her!!!! Just what they needed the last guy was incredibly rude to the staff 24/7! And the customers! You could tell the environment for everyone has been uplifted! Thank god because I love dunkin but this location was forcing me elsewhere! Definitely coming back
Heather Anne
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November 09, 2025
If I could leave 0 stars I would. I went to this location about a week ago to try to get the Wicked tin with the donut holes. I asked if I could get the donut holes in a seperate bag instead of dirtying the tin. I wanted to keep the tin as a collectible. They absolutely refused and said that it was required to put the donuts in the tin. So I left and got the donuts and tin at another location....which they were happy to keep the tin clean and put the donuts in a separate bag. So today I figured I would try again. I went today and I ordered the $6 meal. At the end of ordering, the guy said, I prefer cash. I asked, why, is your credit card machine down? Then he rudely yells at me, JUST DRIVE AHEAD. Once I get to the window, he refused to even acknowledge me. When he finally did, he was very rude and very short with me. And guess what, took my credit card as payment, so I'm not sure why he said that he preferred cash when I ordered. Unfortunately, I will not be returning to this location even though it has been my preferred location for many, many years. There are 3 other coffee shops on that same corner. You have too much competition to be that rude and that dirty (the trash out fron is always overflowing and it looks like the place is never mopped). I will drive a little bit further North to go to the one that was pleasant about the tin. Or go to the Dutch Bros or Starbucks on the same corner. Do better Dunkin! At least at this location. Smh. Horrible.
Riane Blitzke
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February 16, 2026
The customer service provided by Ashley was amazing! So friendly, funny, positive fun attitude! She was informative and kind. Will come back to this particular location!
Elise Smith
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January 27, 2026
The City of Glendale had ordered coffee for pickup for our annual point-in-time homeless count. Upon pickup, the staff gave us free donut holes and milk alternatives to help support our volunteers during the count! We are so grateful for their kindness, it is much appreciated.
Our Address
8386 W Thunderbird Rd, Peoria, AZ 85381, USA
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1 Star (Only because zero isn’t an option) I had one of the worst experiences ever at the Dunkin’ on 83rd Avenue and Thunderbird in Peoria, Arizona. From the moment we arrived, the employees were incredibly rude — no greeting, no smile, no sense of customer service. It felt like we were a burden just for driving through. And the food? Absolutely awful. Our sandwiches were burned (I have pictures to prove it) and the donut tasted like it had been sitting out for days — rock hard and stale. Completely inedible. I wouldn’t serve this to anyone. This place is a complete disappointment. Between the rude staff and the terrible food, I honestly don’t know how this location is still open. Save your time, money, and appetite — go literally anywhere else.
New manager Ashley loooove her!!!! Just what they needed the last guy was incredibly rude to the staff 24/7! And the customers! You could tell the environment for everyone has been uplifted! Thank god because I love dunkin but this location was forcing me elsewhere! Definitely coming back
If I could leave 0 stars I would. I went to this location about a week ago to try to get the Wicked tin with the donut holes. I asked if I could get the donut holes in a seperate bag instead of dirtying the tin. I wanted to keep the tin as a collectible. They absolutely refused and said that it was required to put the donuts in the tin. So I left and got the donuts and tin at another location....which they were happy to keep the tin clean and put the donuts in a separate bag. So today I figured I would try again. I went today and I ordered the $6 meal. At the end of ordering, the guy said, I prefer cash. I asked, why, is your credit card machine down? Then he rudely yells at me, JUST DRIVE AHEAD. Once I get to the window, he refused to even acknowledge me. When he finally did, he was very rude and very short with me. And guess what, took my credit card as payment, so I'm not sure why he said that he preferred cash when I ordered. Unfortunately, I will not be returning to this location even though it has been my preferred location for many, many years. There are 3 other coffee shops on that same corner. You have too much competition to be that rude and that dirty (the trash out fron is always overflowing and it looks like the place is never mopped). I will drive a little bit further North to go to the one that was pleasant about the tin. Or go to the Dutch Bros or Starbucks on the same corner. Do better Dunkin! At least at this location. Smh. Horrible.
The customer service provided by Ashley was amazing! So friendly, funny, positive fun attitude! She was informative and kind. Will come back to this particular location!
The City of Glendale had ordered coffee for pickup for our annual point-in-time homeless count. Upon pickup, the staff gave us free donut holes and milk alternatives to help support our volunteers during the count! We are so grateful for their kindness, it is much appreciated.