Unfortunately, when I express not being happy about the long wait in line only to be told they were out of my favorite holiday drink the employee felt it was ok to get snippy back. Showing no understanding why I would be frustrated. I asked to speak with a manager and at first he did not seem any nicer. Toward the end of our conversation he seemed a bit nicer. I order a back up drink since my favorite wasn't available. When I went to pay the manager said he would cover it. I proceeded to hand him my card as I really didn't need it free.
He insisted and having spend many years on management I thanked him because I felt he was at least trying for good service. Well not the case I left and took a drink.....horrible. Not at all what I asked for. I guess shame on me for trusting the store and not having a drink while there
Needless to say......after many years going to this store I will never go back nor will I recommend them to anyone
We all work hard for what we have and there is no reason to be rude to customers when you are the one who ran out of product and can't even put up signs reflecting that
Harmony Hoyt
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September 29, 2024
This place has gone downhill from what it used to be. That last 4 or so times I have come here it has taken a full 30 to 40 minutes to get my drink in the drive-thru. This last time it was 10 minutes before they took my order when I was at the speaker. I waited another 10 minutes before the people in front of me got their order. Then another 15 minutes before I got my drink….1 drink….. a cream cold brew. It wasn’t even the right flavor, but I couldn’t wait any longer.
Sandy A
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November 16, 2024
Great cold brew! Baristas were very helpful. Atmosphere needs some help to be more inviting . Exterior doors need to be cleaned. Clean doors are usually an indicator of a clean restaurant.
Nicole Rice
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December 05, 2024
They never put whip cream on their fraps. I've even asked them to and they still forget. Last time I was there I waited 15 minutes for a mobile pick up. They were very friendly though.
Sarah Walker
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September 30, 2024
Don’t get me wrong, the coffee is great here. I just don’t understand why it took them 9 minutes in the drive thru to make a small coffee. Didn’t see any other customers there either. Would’ve left if it wasn’t a mobile order or if I knew how to cancel. Really have to plan ahead to get a coffee here and not be late to work.
Unfortunately, when I express not being happy about the long wait in line only to be told they were out of my favorite holiday drink the employee felt it was ok to get snippy back. Showing no understanding why I would be frustrated. I asked to speak with a manager and at first he did not seem any nicer. Toward the end of our conversation he seemed a bit nicer. I order a back up drink since my favorite wasn't available. When I went to pay the manager said he would cover it. I proceeded to hand him my card as I really didn't need it free. He insisted and having spend many years on management I thanked him because I felt he was at least trying for good service. Well not the case I left and took a drink.....horrible. Not at all what I asked for. I guess shame on me for trusting the store and not having a drink while there Needless to say......after many years going to this store I will never go back nor will I recommend them to anyone We all work hard for what we have and there is no reason to be rude to customers when you are the one who ran out of product and can't even put up signs reflecting that
This place has gone downhill from what it used to be. That last 4 or so times I have come here it has taken a full 30 to 40 minutes to get my drink in the drive-thru. This last time it was 10 minutes before they took my order when I was at the speaker. I waited another 10 minutes before the people in front of me got their order. Then another 15 minutes before I got my drink….1 drink….. a cream cold brew. It wasn’t even the right flavor, but I couldn’t wait any longer.
Great cold brew! Baristas were very helpful. Atmosphere needs some help to be more inviting . Exterior doors need to be cleaned. Clean doors are usually an indicator of a clean restaurant.
They never put whip cream on their fraps. I've even asked them to and they still forget. Last time I was there I waited 15 minutes for a mobile pick up. They were very friendly though.
Don’t get me wrong, the coffee is great here. I just don’t understand why it took them 9 minutes in the drive thru to make a small coffee. Didn’t see any other customers there either. Would’ve left if it wasn’t a mobile order or if I knew how to cancel. Really have to plan ahead to get a coffee here and not be late to work.